Refund policy

PREREQUISITES FOR RETURN

ADM Sport will not be able to accept your return of merchandise if the following conditions are not respected:

  • - DVDs, books, underwear, bikinis, electrical or electronic parts, communication systems and special orders are not accepted.
  • - Any Product which has been damaged, worn or whose original packaging has been damaged will not be refunded or exchanged.
  • - Clearance items are final sale and cannot be returned or exchanged. This policy is clearly indicated on the respective products.

ADM Sport reserves the right to determine, in good faith, whether all conditions are met. Return shipping fees (both ways) for warranty items are the responsibility of the customer (To avoid these fees, you may visit one of our branches in person).

Return and exchange by mail

  • The postal return Fee is $7. 
  • Go to one of our three stores to avoid these postal fees.

  • You must write the reason for the return on the invoice

  • You must write your invoice number and/or the ADM Internet order number on the box, for the attention of : WEB ORDER MONITORING

  • You can also return to a post office.

  • Transport cost due to an error in the customer's order or an unsuitable order will be paid by the customer. Return costs will apply for merchandise under warranty.

  • You received an item by mail that was damaged during transport or an error on our part, the exchange will be made free of charge with prior authorization by telephone at 1-800-463-4340 extension 2207 or on this page : Return & Exchange.

  • Any postal return must be made to our Saint-Hyacinthe store by registered mail with acknowledgement of receipt, failing which, we will not be able to take into account the loss of the products during the return shipment. The return address : 3003, Picard Street, St-Hyacinthe, QC Canada, J2S 1H2.

  • The refund will be made by the method of payment used during your initial order. Certain refund deadlines may apply depending on the method of payment.

  • Refunds will be processed Monday through Friday from 9:00 a.m. to 5:00 p.m. exclusively.

  • Do you want an exchange? To increase the speed of delivery of your new order, it is preferable to carry out this one and return the one that does not suit you as soon as possible. When we receive it, the refund will be made.

Return and exchange made in store

Present yourself with the purchase invoice, the original packaging, your products and their labels. Refunds will be issued via the original payment method.

Use of personal information

In the realm of personal data, the term "Personal Information" encompasses all data, including sensitive ones, related to an identified or identifiable individual, sourced or derived from ADM Sport, and recorded in various forms. This information remains private even if it is otherwise public. Personal Information does not include data that has been modified or anonymized in such a way that it can no longer directly or indirectly identify an individual (anonymous personal information).

You can explore our stores or our website without having to share any personal information. However, with your consent or unless legally or otherwise authorized, we may collect, use, store, and transfer the following types of personal information about you:

Aggregate data;

Contact details;

Employment information;

Financial details;

Identity information;

Business and communication information;

Purchase history;

Security footage;

Technical information.

If we collect, use, store, or transfer your personal information, it will be done exclusively for the following purposes:

(A) To facilitate your purchases, returns, or exchanges: When you make cash purchases in our stores, no personal information is required. However, if you use a debit or credit card, the necessary information for the transaction will be collected. Online purchases also require details such as your billing and shipping addresses, phone number, email address, and potentially your birthdate. This data is used for delivery and can include optional information, like your birthdate for sending a birthday card.

When returning items in-store, information such as your name, address, and phone number might be requested for administrative purposes related to loss prevention.

Types of personal information collected: contact details, financial information, and identity information.

(B) To support our marketing and advertising efforts: Subscribing to our mailing list to receive newsletters, catalogs, or promotions may require collecting personal details such as your name, address, email, and interests. You always have the choice to opt out of our promotional communications at any time.

When participating in contests, promotions, or surveys, information like your name, address, phone number, and email might be collected for the management and improvement of our products, services, promotions, and events.

Types of personal information collected: contact details, identity and communication information, business information.

(C) For registration on our websites: Registering on our website might be necessary for some functionalities. The required information might include your first name, last name, and email address. You may also be asked to allow receiving business information from ADM Sport. You have the right to withdraw this consent at any time.

Types of personal information collected: contact details and identity information.

(D) To address your inquiries and provide requested information: When communicating with our customer service via email or in-store, personal details such as your name, mailing or email address, and phone number might be collected to answer your question or comment.

Types of personal information collected: contact details, identity and communication information, business information.

(E) To enhance the performance and content of our website: We may collect technical information about your use of our website, including your IP address, login data, browser type, time zone, and location. This data is used to administer and improve our site, ensure its proper functioning, expand our business, and guide our commercial strategy.

We might also use this data to disseminate targeted advertisements, excluding details like your name or contact information.

Types of personal information collected: aggregate data, contact details, identity and communication information, business and technical information, purchase history.

(F) For staff recruitment: Employment opportunities might be advertised on our website. When you apply, personal information found in a resume or cover letter might be collected and used to process and address your application.

Types of personal information collected: contact details, employment and identity information.

(G) To prevent or detect crimes and safeguard our business and website: We might process your personal details, including your purchase history, financial details, CCTV images, and police reports, to investigate any presumed crime related to our assets.

This might include decisions based on the automated processing of your personal information, especially during credit card payment, to prevent crimes and minimize losses for our company.

Types of personal information collected: contact details, financial, technical, and identity information, purchase history, security footage.

Personal Information Collection

In the field of personal information collection, we utilize various methods to gather details about you, notably through the following means:

(A) Direct interactions: You can provide identity and contact details by completing communication forms or interacting with us via mail, phone, email, or other communication channels.

(B) Indirect interactions: We might receive personal information about you from third parties whom you've previously supplied data to in line with their respective privacy policies. This could include platforms like Facebook and Google Adwords for commercial purposes, background checkers for recruitment, or our payment service provider for fraud prevention.

(C) Automated technologies or interactions: When interacting with our website, technical personal details about your device, browsing actions, and patterns might be automatically collected. This is achieved using cookies, pixels, server logs, and other similar technologies. We might also receive technical information about you if you visit other websites using our cookies.

Personal Information Disclosure

Unless otherwise stated here, we commit to not disclose, rent, sell, or assign third-party personal details about our clients without their prior consent.

(A) Service providers and advertising witnesses: We might pass on your personal details to third parties providing services on our behalf, such as payment processing, website hosting, email or other communication dispatch, contest and promotion organization, or assessing the effectiveness of our advertising strategy. Your personal details might be stored and processed in the United States by our affiliated companies and other service providers.

ADM Sport uses marketing tracking cookies, notably Google Ads, Facebook, and pixels. This means we continue to display ads online, especially on the Google network, Facebook, and affiliate partners. We always respect your privacy and never collect identifiable information through Google or any other remarketing system. The service providers we work with, including Google, set cookies on web browsers to show ads based on past visits to our website. This lets us make special offers and continue marketing our services to those who've shown interest.

These service providers are bound by nondisclosure agreements and legal restrictions governing the use of information we share with them. They're not allowed to use or disclose personal information for purposes other than providing services on our behalf or as otherwise required by applicable law.

(B) Disclosure in business transactions: ADM Sport might be involved in the sale or transfer of some or all of its business, including transfers made during an insolvency or bankruptcy procedure. As part of this sale or transfer, ADM Sport might disclose your personal details to the buyer, provided the buyer commits to maintaining the confidentiality of your personal details in line with this privacy policy.

(C) Law enforcement and legal disclosure: ADM Sport might disclose your personal details to a federal institution claiming to have the legitimate power to obtain such information, or when ADM Sport has reasonable grounds to believe the information could be useful in an investigation into an unlawful activity, or to comply with a subpoena, warrant, or order from a court, person, or entity with the power to compel information production, or to comply with court rules regarding records and information production, or to ADM Sport's legal counsel.

If you prefer we DO NOT share your information as described above in section 3(A), 3(B), or 3(C), you only need to inform us (see the section "Contacting Us" below).

Interregional Transfers

Your personal details are stored in secure locations and on servers controlled by ADM Sport or its service providers, located in our offices or the offices of our service providers in Canada. If you are a Quebec resident, please note your personal details might be transferred to our offices or our service providers' offices in other Canadian provinces and outside of Canada.

Our service providers might be located outside your jurisdiction and be required to disclose your personal details under the laws of their jurisdiction, including in the United States. In any case, we've taken all reasonable measures to ensure your details won't be used for irrelevant purposes related to your file or shared with service providers without your consent unless the law permits. You can contact us for details about our policies and practices regarding service providers we've disclosed your personal details to and their location.

Website Information

We collect the IP address of all visitors to our website, along with related details such as the internet browser and operating system used, time spent on the site, usage habits, and the domain name of the website from which access was made. This data is collected to assess your experience on our site and improve its quality.

Cookies and Invisible Pixels

Our website uses a technology called "cookies". A cookie is a small data file our website can transmit to your browser, which can then be stored on your hard drive. This allows us to recognize you when you return to our site. Cookies are used on pages where you're asked to log in or that are customizable. If you're registered on our site, these cookies help us identify you and it may be necessary to provide you with requested products or services. Cookies can also offer information, to us or our service providers, that we used to customize our site according to your preferences. You can set your browser to notify you when you receive a cookie. However, if you choose not to accept cookies from our website, you might not be able to take advantage of all its features. Our website also uses a technology called "tracer tags" or "invisible pixels". This technology tells us which pages of our site you visit. These "tracer tags" are used to optimize and personalize our site for you and future visitors.

If you prefer not to be recognized during your visit to our website, you can always log in using private browsing mode. You can also erase traces of your visit by clearing your browsing history.

Ensuring the confidentiality and security of your personal information is vital to us.

Except in certain exceptions, you have rights concerning the personal data we gather about you:

(A) Your right of access;

Upon written request, and subject to certain exceptions, ADM Sport will inform you of the existence, use, and disclosure of your personal data and will provide you with a copy within the timeframe prescribed by law. You have the right to access the data about you and have it rectified. Please submit any access requests using the contact details below.

 

We strive to respond to all legitimate requests within one month. In some cases, it may take longer than a month if the request is particularly complex or if you've made multiple requests. In these instances, we will notify you and keep you updated. Reasonable fees may apply if you require additional copies.

 

(B) Your right to rectification;

If the personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. If you have the right to rectification and we've shared your personal data with third parties, we'll inform them of the rectification where possible and without undue effort. Upon request, where possible and lawful, we'll also tell you who we've shared your personal data with, so you can contact them directly.

 

(C) Your right to delisting;

You have the right to control the dissemination of your personal data. You can ask us to delist (i.e., remove from search results) any hyperlink associated with your name that gives access to your personal data if the underlying dissemination violates the law, a court order, or if it seriously harms your reputation or privacy. This also includes the right to relist (i.e., include in search results) any hyperlink associated with your name when it can prevent severe harm to your reputation or privacy.

 

You can reach out to us for help in changing, updating, or deleting personal data already provided to ADM Sport. Please note that we will process your request within a reasonable timeframe.

 

(D) Your rights regarding automated decision-making and profiling;

You have the right to know if we use your personal data to make a decision based solely on the automated processing of that data. Upon request, you also have the right to know the categories of personal data used to make the decision, as well as the reasons and main factors leading to that decision. You have the right to correct data used to make the decision in case of an error. Finally, you can submit comments in support of a request to review any automated decision made using your personal data.

 

(E) Your right to request information about data processing;

You can contact us to get information about our data processing activities, including the personal data collected about you and its processing by ADM Sport. You can ask us to specify the categories of individuals accessing your personal data at ADM Sport and the applicable retention period.

 

(F) Your right to withdraw consent, deactivate your account, or unsubscribe;

If we rely on your consent (or explicit consent) as the legal basis for processing your personal data, you have the right to withdraw that consent at any time. However, this won't affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will inform you if that's the case when you withdraw your consent.

 

If you wish to deactivate your account, please submit a request electronically or contact us at 1 800-463-4340.

 

(G) Your right to file a complaint with a personal data protection regulatory body.

You have the right to file a complaint at any time with the appropriate regulatory body. In Canada, you can contact the Office of the Privacy Commissioner of Canada or the privacy commissioner of your province of residence. However, we'd appreciate the opportunity to address your concerns before you contact the relevant personal data protection regulatory body. Please contact us first.

 

Data Security

We understand that our customers trust us to protect their personal data, and we take that responsibility seriously. We have implemented measures to protect the personal data under our care and control. As such, access to personal data is limited to our employees and our authorized service providers who need it for the purposes described in this privacy policy. Reasonable administrative, technical, and physical protection measures have been put in place to protect us from unauthorized access, use, alteration, and disclosure of the personal data under our care and control.

 

To offer increased security, online access to certain personal data may be protected by a password of your choice. It's highly recommended not to share your password with anyone. ADM Sport will never ask for your password in unsolicited communication.

 

Despite the above measures, no data transmission over the Internet can be considered entirely safe. Thus, ADM Sport doesn't guarantee that personal data won't be lost, misused, or altered, and it assumes no responsibility in this regard.

 

Some recommendations to ensure the security of your online purchases:

  • If you're using a public computer, always log out when finished.
  • Don't share your passwords. Remember that anyone who knows your password can access your account.
  • Use a different password for each of your online accounts.
  • Be wary of unsolicited emails and phone calls.

 

Moreover, ADM Sport will never contact you to request information about your credit card or bank account number. This information is only transmitted to ADM Sport during a transaction, direct contact with ADM Sport, or when modifying your online account. If you receive a suspicious email with a link to update your account information, don't click on it. Go directly to your account on the ADM Sport website. If an unknown person contacts you, sends you an unsolicited email, or asks you to confirm or provide your password or personal or bank information, ignore the request and contact us immediately.

 

Using Social Media and Social Networks

We encourage you to review the privacy options and settings on the platforms and social networks you use to understand all the choices available to you regarding sharing your information with us. Update your preferences as needed to reflect your use.

 

Changes to Our Privacy Policy

This privacy policy may be periodically updated in line with changes to our personal data protection practices. The revised version will be posted on the website. We'll process your personal data in accordance with the privacy policy in effect at the time of collection or as agreed with you. In case of changes, we'll post a modified version on our website as soon as possible after the update.

 

Contacting us

You can contact us at any time at the contact details below for the following reasons: if you have questions or comments about this privacy policy; if you want to exercise any of your rights concerning your personal data; if you have a complaint regarding our processing of your personal data.

Terms of use

By accessing this website and the pages it contains, you accept the terms below. The following describes the terms and conditions that applies to your use of this website and the services provided by us or through the website. If you don't accept those terms, you should not use this website.

ADM Sport holds the rights to cancel any order or transactions in the event of any irregularity in personal or transactional data provided, without advising the client or anyone else, without any responsibility toward the client or anyone else. Delivery time can vary according to the item's availability. Delivery fees can apply according to the weight, the size, the delivery address and the nature of the shipment. Some promotions are available only for admsport.com clients.

YOUR ACCOUNT

If you use the ADM Sport website, you are responsible for maintaining the confidentiality of your account and password. This website is directed for use by adults. You assume the entire responsibility of the use of any of our services by minors. You agree not to provide any false information to your account and that the use of our website is bound to any laws that may apply to it. You hold the sole responsibility for any loss, any damage or any additional cost that you, ADM Sport or any third party might incur as a result of any false, inaccurate or incomplete information or as a result of your failure to update your registration information or your payment information.

FRAUD CONTROL

ADM Sport has implemented an Order Verification Procedure that is meant to ensure that no one else uses the banking or personal information of someone else without their knowing. As part of those verifications, the client may be asked to provide a copy of a personal ID card or proof of residency. The order will be completed upon the reception of this information. ADM Sport holds the right to cancel any suspicious order or transaction.

PACKAGE RECEPTION

ADM Sport reminds you that it is your responsibility to verify the state of your package upon reception before signing any delivery slip presented to you by the delivery service. It is also your responsibility to verify the content of this package in the presence of the delivery person before signing the delivery slip. If the order shows any sign of damage, or if the content of the package does not match that of the delivery slip, you may accept the package anyway and point out the issues to the delivery person. You may also decide to refuse the package by pointing the issues to the delivery person before signing the delivery slip. You may also refuse the package by justifying the reasons for your refusal on the delivery slip. In that case, you must not sign the slip (or write Package refused because...).

WARRANTIES

Items purchased on our website are subject to the same terms and conditions as any items bought in-store.

PRICES VARIATION

ADM Sport holds the right to change prices or to remove items from the currently available items selection. The information used to represent the items is accurate as far as ADM Sport is concerned at the time of publication, but cannot be held responsible if they are not. Due to market pressure and competition, prices and items availability may change without any prior notice. In case of discrepancies between in-store and online prices, in-store prices will prevail.

PHOTOS, DESCRIPTIONS AND THE PRODUCTS TECHNICAL CHARACTERISTICS

ADM Sport does everything possible to represent as accurately as possible all the merchandise on its website. However, some changes might occur without our knowing in our suppliers' products' characteristics. We do everything within our means to maintain the highest level of accuracy in our textual description according to the information available to us. The product, as shown, can vary from the actual product and may not conform completely to the product mentioned. It is possible that printing errors, mistakes, inaccuracies, omissions (including inaccurate product descriptions) or other mistakes happen from time to time. ADM Sport cannot guarantee that the products and services offered on the website will be available when ordered or after ordering.

RIGHTS REGARDING THE WEBSITE, IMAGES AND PICTURES

The website, its design, texts, graphics, content and videos are the property of ADM Sport. The website and its content are protected by Canada's and other countries' copyright laws. The unauthorized use of this website and related documents found there could violate copyright laws, business branding and intellectual properties, or other laws that may apply.

HOW TO TAKE ADVANTAGE OF FREE SHIPPING FROM A PURCHASE OF $49?

In oder to qualify for free shipping, your order must meet the following conditions : 

  • The delivery address must be in Canada; 
  • The total amount of the order must be equal to or greater than $49 before taxes;
  • This special offer does not include additional shipping costs ( large package and remote area ).

ADM Sport reserves the right to modify or cancel the free delivery from $49 of purchase at any time.

WHAT IS THE DELIVERY COSTS AND TIMES?

The delivery time depends on the availability of the product.

Generally, the delivery time in Quebec is two business days to major centres, and two to seven days to the regions and the rest of Canada.

If the merchandise is not available in stock, you will be notified and we will ship as soon as possible.

In the event of a strike by the post office, carriers orany other event of an exceptional nature slowing down or preventing the delivery of packages, ADM Sport will make every effort to inform the buyer of the status of the shipment of his package. ADM Sport cannot be held responsible for any delays caused.

Shiping costs are determined based on the products and the region where the order will be shipped. Packages posted by ADM Sport are shipped by several shippers/delivery companies now : Purolator, Dicom, Canada Post.

International delivery :

Please note that currently we only ship to Canada.

STILL HAVE NOT RECEIVED ANYTHING?

Check to see if you have received an order dispatch notice via email with a tracking number for you package. With this number, you can check the status of your delivery on the site of your shipper/deliverer.

For any questions regarding you order, you can write to suivi-commande@admsport.com or contact customer service by phone at 1-800-463-4340 ext. 207, Monday to Friday from 9:00 a.m. to 5:00 p.m.